Product Warranty

Custom Wood Shutters Product Warranty

Progressive Shutters & Components custom shutter structure comes with a limited lifetime warranted against manufacturer's defects for the buyer.

  1. Progressive Shutters & Components custom painted shutter finish is warranted against manufacturer's defects for five years from the original purchase date.
  2. Progressive Shutters & Components custom shutter installation is warranted against installation defects for six months from the date of installation. This includes non-structural cosmetic issues such as caulk lines, light gaps and clearances that may change over time due to minor wall movement, minor foundation settling or other factors that may impact the shutter installation. This does not include major wall movement due to new construction, accidents, earthquakes or other disasters.
  3. Progressive Shutters & Components will repair or replace manufacturer and installation defects at our discretion, free of charge. Warranty is limited to: customers with original purchase contracts; custom shutters receiving normal care and maintenance; and shutters remaining in their original opening locations. Manufacturer and installation defects do not include normal wear, fading, moisture damage, misuse, or abuse.
  4. Moisture damage voids our structure and finish warranties. Moisture-damaged custom shutters can be refinished, but the repairs themselves cannot be warranted as there are no practical methods for removing moisture from damaged panels.
  5. Installation by the dealer is that dealers’ sole responsibility for the installation defect and therefore, the dealer or end users’ responsibility to uninstall defected shutter and deliver to progressive shutters allocated service center for repair and than will be covered by warranty as stated above up to five years of date of purchase.

A Note on Moisture Damage:

Progressive Shutters & Components custom shutters are constructed of kiln-dried basswood containing no more than 8% moisture by weight. Kept reasonably dry, this wood will maintain its pristine state across a normal lifetime. Exposed to moisture, basswood tends to resist absorption as it is a close-grained hardwood and is typically finished with a water-resistant paint or sealer. However, over time and repeated exposure, even the best seals break down. The likeliest sources of repeated exposure include showers, sinks, open windows, broken window seals and air conditioning vents.

Evidence of moisture damage may include swelling, cracked wood, cracked paint and discoloration. In extreme cases, hardware may rust and panels may no longer operate properly due to expansion or misalignment from swelling.